Refund policy

Return and Refund Policy

At Electify PK, customer satisfaction is important to us. We offer a 7-day return policy exclusively for products that arrive damaged or incorrect.

1. Eligibility for Returns

You may request a return or replacement within 7 days of receiving your order, but only under the following circumstances:

Damaged Product: If the product arrives damaged or defective.
Wrong Product: If you receive a product different from the one you ordered.

Please note that we do not accept returns for any other reason, including a change of mind, ordering the wrong item, or personal preference.

2. How to Request a Return

To request a return or replacement, please contact us within 7 days of receiving your order using the contact details below.

Please provide:

Your order number.
Clear photos or videos showing the damaged product or incorrect item.
A brief description of the issue.

Our team will review your request and guide you through the next steps.

3. Refunds and Replacements

Once your claim has been reviewed and approved, we will inform you whether you are eligible for a refund or replacement.

If a refund is approved, it will be processed using an agreed payment method. The time required for the refund to reach you may vary depending on the payment method and payment provider.

4. Non-Returnable Items

Products are not eligible for return or refund if:

The return request is made after the 7-day period.
The product is returned due to a change of mind or personal preference.
The customer ordered the wrong product.
The product was damaged due to misuse, mishandling, or improper use after delivery.